Refund policy
How refunds work for each place you can buy Kynosis Pro: the web, the iPhone app and the Android app.
If you bought on the web
Paddle.com Market Limited (“Paddle”) is the seller of record for web purchases, so the payment, the tax and the refund go through Paddle.
You can ask for a refund within 14 days of a new subscription or of a renewal, for any reason. Write to [email protected] from the e-mail of your account, or use the link in your Paddle receipt. A refund ends Pro on that account right away.
If you are a consumer in the EU or the UK you also keep the legal right to withdraw within 14 days. Because Pro starts as soon as you buy it, you agree that it starts at once, and the part you already used is not refunded when you use the legal right rather than the policy above.
If you bought in the iPhone app
Apple handles the payment and the refund. Ask at reportaproblem.apple.com.
If you bought in the Android app
Google handles the payment and the refund. Ask in Google Play under your order history.
What happens to your data
When Pro ends for any reason, everything on your phone stays. Your cloud copy stays readable for 30 days so you can download it, then it is erased.