Support
Support
Help with saving, syncing, subscriptions and your data. If something here does not answer it, write to us.
01
Write to us
Email [email protected], or use You › Support and legal › Ask a question in the app — it attaches your app version and device, never the content of your saves. We answer within two working days.
02
Save from other apps
In any app, tap Share, scroll the row of apps to the end, tap More and turn on Kynosis. It then sits in the share sheet; one tap saves the link and the sheet closes.
03
Sync and the web app (Pro)
Turn on the cloud copy in You › Data and privacy, and your saves appear on every device and at app.kynosis.com, signed in with the same account. If you save without a connection, Kynosis sends the save when you are back online.
04
Pro, trials and refunds
- Subscribe or restore a purchase from the plan card at the top of You. Restoring uses your Apple ID and never charges you again.
- Cancel in Settings › Apple ID › Subscriptions at least 24 hours before renewal. Everything already made stays in your archive.
- Refunds are handled by Apple at reportaproblem.apple.com.
05
Export and delete
- Export everything as Markdown and JSON from You › Export your archive.
- Delete your account from You › Account › Delete account. It is closed at once and erased within 30 days.
06
Privacy
What we keep and why is in the privacy policy.